Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused and in the original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@wrap.company.
Returns must be sent to the following address:
1209 S 110th St
West Allis, WI 53214
Buyers are responsible for paying the return shipping cost.
Items sent back to us without first requesting a return will not be accepted.
If your return is approved, we will send instructions on how and where to send the package.
For any questions about returns, you can always reach us at support@wrap.company.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exchanges
The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@wrap.company.